Our Commitments Our Commitments

Total's commitments: quality and services for all customers

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Services and advice: a team at your disposal

Your trust and satisfaction drive our actions: everyday Total is committed to deliver to its customers the highest service standards. Every year Total trains it's dealers and pump attendants to welcome you, advise you and provide you with high quality services. Total Zimbabwe Limited is committed to meeting customer expectations through seamless service delivery at the service stations. It is our role to make a difference.

Welcoming our customers: it is our role to make a difference

Expertise: our teams are trained to welcome you in the best and most efficient way possible.

Trust: you pay for the exact amount of product delivered, not more, not less.

Each customer matters: we provide each customer with a personalized greeting and tailor our services to your needs.

A complete range of products and services to make Total service stations a one stop shop

Get free services from your pump attendant: under-bonnet checks, tyre pressure, window cleaning.

Save fuel by following our Eco-services program: talk to our pump attendants to find out many tips on how to reduce your consumption

 

Quality and safety

Quality and safety

 

We are committed to deliver high quality and safety standards throughout our distribution process. We monitor each step of our supply chain regularly to ensure we provide you with quality products and heightened safety.

Fuel quality. At Total Zimbabwe, we have implemented strict procedures through our distribution process, and control our products regularly to check out for potential defects as air oxidation or water presence in the products.

Lubricants quality. All our products are certified and delivered in sealed packages.

Controlling risks in service stations. At Total Zimbabwe, we work hard every day to guarantee the safety of our customers, through equipments and installations (extinguishers and sand boxes). Our teams are regularly trained to deal with risky situations.